Refund policy

I hope you love your AFRAYED Upcycling piece, however if you need to return a standard-sized garment or item that is not custom in nature, please email afrayedupcycling@gmail.com within 14 days of receiving your item.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. 

To start a return, you can contact me at afrayedupcycling@gmail.com. 

If your return is accepted, I will send you instructions on how and where to send your package. Items sent back to me without first requesting a return will not be accepted.

You can always contact us for any return question at afrayedupcycling@gmail.com.

Damages and issues
Please inspect your order upon reception and contact me immediately if the item is defective, damaged or if you receive the wrong item, so that I can evaluate the issue and make it right.

Refunds
I'll will notify you once I have received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since I’ve approved your return, please contact me at afrayedupcycling@gmail.com.